Getting Started
Online Account Access
Mail From Westcore
eDelivery
Distributions
Fees
Account Types
Account Changes
IRA Information
Getting Started:
How do I open a Westcore account?
To open an account directly with Westcore simply mail the completed application with your purchase check made payable to Westcore Funds to the appropriate address below:
Regular Mail:
Westcore Funds
P.O. Box 44323-4323
Denver, CO 80201
Overnight Mail:
Westcore Funds
1290 Broadway, Suite 1100
Denver, CO 80203
Please carefully read the prospectus before you invest or send money.
Visit the Open an Account section of our web site for more detailed information.
Back to top Are the Westcore Funds FDIC insured?
An investment in the Westcore Funds is not a bank deposit and is not insured or guaranteed by the FDIC or any other government agency.
Back to top What are Westcore’s account minimums?
| Account Type |
Retail Class |
Institutional Class |
| Regular Account |
$2,500 |
$500,000 |
| IRA, Coverdell Education Savings or UTMA/UGMA Account |
$1,000 |
$500,000 |
| New Account with an Automatic Investment Plan |
$1,000 + $25 per month, per Fund |
|
Please see the current prospectus for more details.
Back to top What is the difference between the retail and institutional classes?
The primary differences between the Westcore retail class and the institutional class are investment minimums and the expense ratios. The institutional class offers investors with a minimum of $500,000 lower expense ratios than the already competitive expense ratios of our retail class. The institutional class is available to all investors directly or through a financial intermediary for seven of Westcore’s funds. Click here to view a snapshot of all the Westcore Funds and use fund comparison tool.
Back to top How do I purchase additional Westcore Fund shares?
Online: To purchase additional Westcore Fund shares via the Internet visit Westcore Trans@ction Center.
By Telephone: To purchase additional Westcore Fund shares by phone, call 800.392.CORE (2673) to speak with an Investor Service Representative from 7 a.m. to 6 p.m. mountain time Monday through Friday.
By Mail: To purchase additional Westcore Fund shares by mail, please send written instructions to Westcore Funds, P.O. Box 44323, Denver, CO 80201-4323 and include the following information:
- The name and class of the Fund(s)
- The account number(s)
- The dollar amount or share amount
- The name(s) on the account
- The signature(s) of all registered account owners
- Your daytime telephone number
By Automatic Investment Plan (AIP): To purchase additional Westcore Fund shares automatically, complete the Automatic Investment Plan section of the Account Options Form.
Back to top
How do I redeem Westcore Fund shares?
Online: To redeem Westcore Fund shares via the Internet visit Westcore Trans@ction Center.
By Telephone: To redeem Westcore Fund shares by phone, call 800.392.CORE (2673) to speak with an Investor Service Representative from 7 a.m. to 6 p.m. mountain time Monday through Friday.
By Mail: To redeem Westcore Fund shares by mail, please send written instructions to Westcore Funds, P.O. Box 44323, Denver, CO 80201-4323 and include the following information:
- The name and class of the Fund(s)
- The account number(s)
- The dollar amount or share amount
- The name(s) on the account
- The signature(s) of all registered account owners
- Your daytime telephone number
By Systematic Withdrawal Plan (SWP): To redeem Westcore Fund shares automatically, complete the Systematic Withdrawal section of the Account Options Form.
Back to topHow do I exchange Westcore Fund shares?
Online: To exchange Westcore Fund shares via the Internet visit Westcore Trans@ction Center.
By Telephone: To exchange Westcore Fund shares by phone, call 800.392.CORE (2673) to speak with an Investor Service Representative from 7 a.m. to 6 p.m. mountain time Monday through Friday.
By Mail: To exchange Westcore Fund shares by mail, please send written instructions to Westcore Funds, P.O. Box 44323, Denver, CO 80201-4323 and include the following information:
- The name and class of the Fund(s)
- The account number(s)
- The dollar amount or share amount
- The name(s) on the account
- The signature(s) of all registered account owners
- Your daytime telephone number
By Systematic Exchange Agreement: To exchange shares automatically between Westcore Funds, please send us a letter of instruction and include the following information:
- The name(s) on the account or accounts you wish to transfer to and from
- The account number, Fund name and class you wish to exchange from
- The account number, Fund name and class you wish to exchange to
- The dollar amount or share amount
- The frequency with which you wish the exchange to take place
- The signature(s) of all registered account owners
- Your daytime telephone number
Back to top
Where can I find wire instructions?
For detailed Westcore wire instructions please contact a Westcore Investor Service Representative at 800.392.CORE (2673).
Back to topOnline Account Access:
How do I access my Westcore account online?
To access your account online go to Westcore Trans@ction Center and follow the prompts for first time users.
Back to topWhat services are available online through the Westcore Trans@ction Center?
- View or download account information
- View or download recent transaction history and average cost basis (if available)
- Purchase, exchange or redeem shares
- Add or update an automatic investment plan
- Update distribution options
- Change eDelivery preferences
- Update e-mail and mailing addresses
- Change username or password
- View quarterly statements and tax information
Back to top
How do I reset my password?
Go to Westcore Trans@ction Center and from the log-in page follow the prompts for resetting your password. Or, if you are having difficulty resetting your password, contact a Westcore Investor Services Representative at 800.392.CORE (2673) or e-mail us.
Back to topWhy is my password deactivated?
Passwords may be deactivated for several reasons including more than 90 days of inactivity or too many failed log-in attempts. To reactivate your password, please call a Westcore Investor Service Representative at 800.392.CORE (2673).
Back to topHow does Westcore protect my online security?
Your online security is a critical part of the trust you place in Westcore Funds. We have worked to develop an e-commerce environment that is safe and easy for our shareholders to use. This site was developed to support secure online transactions through Secure Socket Layer (SSL) technology in a 128-bit environment. 128-bit browsers give you the highest level of protection possible when sending financial or confidential transactions over the Internet. Learn more.
Back to topMail from Westcore:
When will I receive account statements from Westcore?
All your Westcore account activity is reported to you on quarterly statements generally mailed or emailed within 10 days after quarter end (March 31, June 30, September 30 and December 31).
Back to top
When will I receive my tax forms from Westcore?
Your Westcore Funds Tax Form Statements will generally be sent to you no later than January 31 each year. The forms you will receive are dependent upon the transactions you made during the tax year.
Back to topeDelivery:
How do I sign up for eDelivery of my Westcore documents?
Visit the eDelivery Sign-Up page. If you are a current Westcore Trans@ction Center user, you will be prompted to enter your User ID and Password and then instructed on how to sign up for e-delivery. If you are not a current Westcore Trans@ction Center user, you will be prompted to create a login and then instructed on how to sign up for e-delivery.
Back to topHow do I change my eDelivery preferences?
Log-in to Westcore Trans@ction Center, click on eDelivery Status on the left tool bar and follow the prompts to make your desired changes including new email address and adding or removing options.
Back to topDistributions:
How often do the Funds pay distributions?
The Westcore equity funds generally declare and pay income dividends and capital gains distributions annually in December. The Westcore fixed income funds declare and pay income dividends monthly and generally declare and pay capital gains distributions annually in December.
Back to topWhere do I find information about previous distributions?
Details of distributions for the last 12 months can be found on the Distributions page of our web site.
Back to topHow do I change my distribution options?
To change the income and capital gains distribution options on your account, visit the Westcore Trans@ction Center and Change Distribution Options in the left toolbar once you are in the Fund you want to make changes to. Or, complete the Distributions Options Form and return it to Westcore at the address indicated at the bottom of the form.
Back to topFees:
What is the Small-Balance Account threshold?
Westcore deducts an annual Small-Balance Account Maintenance fee of $12 from accounts serviced directly by the Funds with a value of less than $750. For the purpose of calculating this fee, accounts will generally be valued on the first Friday of December each year. This fee is designed to offset in part the relatively higher costs of servicing smaller accounts and is paid directly back to the Funds rather than to the Advisor.
Westcore waives this fee if you establish an Automatic Investment Plan that is the equivalent of $100 per month or if you have multiple accounts invested directly with Westcore with a value of more than $10,000 (multiple accounts must have the same Social Security Number to qualify).
Back to top
What is the Short-Term Redemption Fee?
Westcore imposes a 2% Short-Term Redemption Fee on Fund shares redeemed within 90 calendars days from the date of purchase. This fee is intended to encourage long-term investments in the Funds and to the extent that frequent trading persists, offset the expenses incurred by the Funds in connection with such trading. The Short-Term Redemption Fee is paid directly back to the Funds.
Back to topWhat fees are charged for holding an IRA directly with Westcore?
The Annual IRA Maintenance Fee for an IRA serviced directly by Westcore is $10 per IRA account number (regardless of the number of funds held). This fee is charged by the Custodian and covers the special costs of maintaining IRA accounts, including tax reporting and administration. If you have more than three Westcore IRA accounts with the same Social Security Number, your fee is capped at $30.
Westcore waives the IRA Maintenance Fee when you have a Westcore IRA or multiple IRAs with balances totaling $10,000 or more (multiple accounts must have the same Social Security Number to qualify).
Back to topWhere do I find the expense ratios for each of the Westcore Funds?
Expense information for each of the Westcore Funds is available on the Performance page of our web site.
Back to topAccount Types:
What types of accounts does Westcore offer?
Westcore offers a variety of account types including Individual, Joint, IRA, Coverdell Education Savings, UTMA/UGMA, Trust, Corporation, Partnership or other entity. For more information on any of our various account types or if the account type you are looking for does not appear on this list, please contact a Westcore Investor Service Representative at 800.392.CORE (2673).
Back to topWhat types of IRA accounts does Westcore offer?
Westcore offers Traditional and Roth IRAs. Additionally, Westcore Traditional IRAs may be used in connection with a simplified employee pension (SEP) plan. For more information regarding Westcore IRAs download the Westcore IRA Information Booklet.
Back to topDoes Westcore offer a 529 Plan?
Westcore does not offer a 529 Plan. However, for college savings, Westcore does offer Coverdell Education Savings Accounts (“CESA accounts”). More information regarding Westcore CESA accounts is available by downloading the Westcore CESA Information Booklet.
Back to topAccount Changes:
What is a Medallion Signature Guarantee?
When you make account changes, in some instances we may require a signature guarantee. A signature guarantee assures that a signature is genuine and protects shareholders from unauthorized transactions. A signature guarantee is not the same as a notarized signature. You can obtain a signature guarantee from a bank or trust company, credit union, broker, dealer, securities exchange or association, or clearing agency or savings association. The guarantee must be a “Medallion Signature Guarantee” and must be signed in the name of the guarantor by an authorized person with that person’s title and the date. The Funds may reject a signature guarantee if the guarantor is not a member of or participant in a signature guarantee program. Call your financial institution to see if they have the ability to guarantee your signature. Shareholders living abroad may acknowledge their signatures at an overseas branch of a U.S. bank, member firm of a stock exchange or any foreign bank having a branch office in the U.S. More details
Back to topHow do I change the name or address on my account?
How do I make changes to my automatic investments, withdrawals or exchanges?
How do I make changes to bank and wire information on my account?
How do I change the distribution options on my account?
How do I change my online transaction privileges?
Back to topIRA Information:
How do I transfer an IRA to Westcore?
An IRA transfer can be used to move an IRA you have with another custodian into a Westcore IRA tax-free. Simply complete a Westcore IRA Transfer of Assets Form along with a completed Westcore IRA Account Application if you are establishing a new Westcore IRA and mail to Westcore Funds at the address at the bottom of each form.
Back to topHow long does an IRA transfer take?
After we receive your paperwork in good order, an IRA transfer generally takes between 5 and 15 business days. However, depending on the resigning custodian, transfers may take longer to complete. To check on the status of your transfer, please contact a Westcore Investor Service Representative at 800.392.CORE (2673).
Back to top
